Return Policy Page
Returns & Refund
Change your mind? Never mind!
You know you are in safe hands with Jowato Company Limited.
We offer a 72-hour money back guarantee.
If you change your mind and your item is unused, undamaged and in its
original condition and packaging with all accessories and manuals, Login to
your Jowato.com user portal and create a ticket within the return period, state
clearly your reason for the return and exchange or refund. You may also send an
email to support@jowato.com stating clearly your reasons for invoking the
return policy. After receiving and
confirming all items and accessories are intact and in the same condition they
were delivered, we can either exchange it or give you a full refund minus
delivery charges and Tree Points of item that goes to our tree planting fund. You
may also call us for more information.
If your payment was by debit/credit card, the refund will be
made to the same card. If you paid by
mobile money the refund will be refunded to your mobile wallet account. Payments made by cash will made by company
cheque within 7 working days from our Head Office in Tamale.
Please note, refunds to credit/debit cards may take several
days depending upon the bank it was issued by.
Looking to Buy directly from 1000's of small African producers, then you have found the right marketplace.
With Jowato, you get a blend of the culture and traditions that guarantees Originality, Best pricing, and an easy way to meet your Sustainability Goals with our Transparent Tree planting model.
Contact Info
- Address: Tamale Northern Region
- Phone: +233244692016
- Email: hello@jowato.com
